Privacy Policy

Digital Transcripts recognise the importance of our clients’ privacy and confidentiality. We maintain strict compliance with the National Privacy Principles contained in the Privacy Act 1988 (Cth), as well as the Guidelines on Privacy in the Private Health Sector issued by the Federal Privacy Commissioner under the National Health Act 1953 (Cth). You can view these at Australian National Privacy Principles are compliant with Health Insurance Portability and Accountability Act (HIPAA USA), directives from the Information Commissioners Office (UK) and NZ Privacy Standards.

End to end protection using 128 bit SSL encryption

The Digital Transcripts web portal allows the flow of digital files from uploading audio, to the transcription process and download of documents, via SSL 128 bit encryption together with password protected client directories. The client can set their own password which is not stored by Digital Transcripts. The whole process is protected end to end.

Confidentiality Agreements

All staff of Digital Transcripts are required to read, understand and sign a confidentiality agreement before commencing work with us.

Purging of documents and corresponding audio files

Documents transcribed by Digital Transcripts are stored until payment of invoice by the client. At regular intervals, documents and audio are purged from archives and servers.